My Cart


Maximum 10 quantity allowed for Face Mask


Welcome to our FAQ page! All of the information found on this page will help you in the event that you are left scratching your head in the middle of the night. Our Customer Support Team is not available 24/7, but everything that you will need to know is likely listed right here!

most common


This question gets asked a lot, but doesn't really have a concrete answer. No one person is identical. People are shaped differently, and personal preference varies from one fan to the next.

What we CAN tell you is that we haven't reinvented the t-shirt wheel. We offer a wide variety of sizes for both Men and Women. Our 50% Polyester, 50% Cotton premium heathered tops are sewn with a finer yarn than most "standard" t-shirts (40 singles v.s. 20 singles), thus a lighter weight garment (4.4 oz) with a slightly more tailored cut. Our sizing does not stray from traditional spec's, although the fabric is a bit lighter, while offering a more contoured fit.

A size chart can be found on each product details page.


Each order that we receive here at Forged® is unique in its own way. This is also the case with each individual shipment. Forged® is very proud to offer multiple shipping services through FedEx, as well as the USPS. Depending upon the size of your order and how heavy your package is, our fulfillment system will determine the rate based upon your geographical location.


Forged® is proud to offer International Shipping options! Every shipment is unique, and each rate will vary depending upon the packages final destination. We have included a shipping rate calculator that can be found in your online shopping cart. To display this feature, simply add product to your cart and the calculator will appear at the bottom of the screen.

All duties associated with an International shipment are the responsibility of the purchaser/recipient.


If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday (Forged® offices are closed Saturday and Sunday). You will receive an email confirmation once your order has been shipped. Depending upon the service type that you selected, your package will arrive accordingly. Please refer to your shipment confirmation email, as it will contain you FedEx or USPS tracking number. The email will contain a link that will allow you to track your package as it is in transit.

*PLEASE NOTE* Forged® offices are closed on Saturday and Sunday. Forged® only processes and ships packages during normal business hours. This is very important to remember if you request an Express shipping option after normal business hours or during the weekend, as it may not arrive to your address in the amount of time that it would typically take. Orders placed after 3:00pm may not reach our loading dock in time for regularly scheduled carrier pick-up, and will be shipped the following business day (no packages are shipped during the weekend). Express service shipments must be received by 3pm (Monday through Friday) or they will also be shipped the following business day.


Once you have placed an order, you can check its status at any time. Simply find the TRACK MY ORDER tab at the top of our website or at the bottom, in the footer. By simply entering your order number and email address, you will be able to access all of the information regarding your recent order on this page. Tracking your orders progress is very easy too! If your order has already been processed and shipped, a tracking number will display in the results when looking up your order on the TRACK MY ORDER page. You can also refer to the shipment confirmation email that was sent to you after your initial order was placed.


Why should I become a registered user by creating a Customer Account?

There are several reasons why you should create an online Customer account! Your Customer account is a place for you to research all of your order history with Forged® (what items you have already purchased, where they were shipped, how much you spent, etc.) Once logged in, you will also be able to keep track (and update) all of your billing and shipping information, so that you can breeze through the online checkout process with a simple click or two, rather than having to manually enter all of your information for every purchase that you make.

To create your Forged® Customer Account, please click HERE!

Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, one of our Customer Service staff will call or e-mail you to verify the information that was provided during the checkout process.

How do I know that my order has been shipped?

When your order has been shipped, we will send you an automated email confirmation with your tracking number and a link to where you can follow its transit. You can also access the TRACK MY ORDER page by clicking the tab at the top of our website. Once you enter your order number and email address into the required fields on this page, the results below will display the status of your order.

How do I change or cancel an order?

To cancel an online order that you recently placed, please contact our Customer Service Department as soon as possible. We will make every effort to accommodate your request; however, keep in mind that our system is designed to fulfill orders as quickly as possible, as most orders are processed and shipped within hours of them being received, we cannot cancel or change an order once it has entered the shipping process.

In the event that your order has not been moved to our shipping department, and we are able to cancel your order before it is shipped, please allow 48 hrs before we can process a refund to your credit card.

What are my payment options?

Forged® accepts Visa, Mastercard, American Express, Discover Card, and PayPal* (Must have a registered PayPal account).

Are purchases on this website really tax free?

We are only required to collect sales tax in the state of California.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your online order is secure. SSL encrypts the transmissions from our eCommerce servers, as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.


What's the difference between "Order Date" and "Ship Date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 5pm PST, your package will not ship until after the weekend (Forged® offices are closed Saturday and Sunday). When you place an order, you will see an "Estimated delivery time" associated with the service type that is being offered to you in the online checkout. If you request an Express service shipment (2 business day shipping), you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take order cut-off times (3pm), weekends, and holidays into account when considering the shipping date, and what service you select during the online checkout process.

Do you ship to PO boxes or APO/FPO addresses?

We sure do! Shipping to a PO Box or military address is no different than shipping to any other address. The process is still the same when navigating through our online checkout process!

HOWEVER, there are a few things that you should know about military addresses;

(1) United States Military addresses are still considered as "United States" shipments. Please be sure to select "United States" as your country when selecting from the dropdown feature (COUNTRY) in the online checkout. This dropdown feature will be found on the shipping address form.


(2) Depending on whether or not your military address is designated AA, AE, or AP, you must select the appropriate title in the dropdown feature (STATE) of the shipping address form. Please see the examples below for reference;

  • AA = Armed Forces Americas
  • AE = Armed Forces Europe
  • AP = Armed Forces Pacific
If I send my package as a gift, will the recipient receive the invoice?

No. We do not include itemized pricing on the packing slip that accompanies your order during shipment. Your invoice will be displayed to you during the online checkout process, as well as emailed to you once your order has been submitted. In the event that you cannot locate the email with your receipt, you can also find invoices to previous orders in your online order history, located in your online Customer Account.

*PLEASE NOTE* If you are sending a gift to a service member on deployment or to a recipient out of the country, there may be a required invoice that accompanies these shipments for customs protocol. In this instance we will not be able to remove the invoice from the package


What is your exchange/return policy?


Thank you for shopping at!

If you are not satisfied with your purchase in any way, please contact our Support Team at, so that we can further assist you with your options. 



All Exchange or Return items must be unwashed, unworn, unused, and in their original condition. Any signs of damage, usage, stretching, body odor, deodorant stains, fragrance, deodorizing agents, pet hair, etc. will disqualify an item for either request (we spend a LOT of time with our products... we know the difference)

If an Exchange or Return request is denied for any reason, our Support Team will assist you further in completing a transaction for the cost of return postage to ship your item(s) back to your address.

We sincerely appreciate your understanding!



    We do not process direct exchanges of our products. This allows us to maintain accurate inventory, while providing you a flexible option regarding your exchange in a timely manner.

    If you would like to exchange your item(s), please contact to request an exchange, along with further instruction. We ask that you DO NOT ship any items to our facility without first receiving approval from Support. This will ensure that you do not experience any delays with your exchange.

    After our Support Team has confirmed your exchange request, you will be issued a store credit once we receive your item(s) for exchange. The store credit that you receive will be in the form of an online gift card that can be applied to any item found on, and will not expire.

    *Please note that CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.


    Item(s) must have been purchased from within 30 days of Refund request.

    If you would like to return your item(s), please contact to request a return, along with further instruction. We ask that you DO NOT ship any items to our facility without first receiving approval from Support. This will ensure that you do not experience any delays with your return.

    After our Support Team has confirmed your return request, you will be provided with TWO options;

         1.   Returning for a REFUND (*FEE APPLIES)

    A refund for the item(s) will be returned to the card used at the time of your online purchase, minus original shipping charge(s). Once a refund is processed, it may take additional 1-3 business days for the transaction to post to your account, depending upon your card issuing bank.

    • *RETURN FEE: Cost of return postage (we will email you a printable return label after completing a return shipping transaction at a link that will be provided by our Support Team).


         2.   Returning for a STORE CREDIT

    Cost of item(s) will be applied to an online gift card and emailed directly to you. Original shipping charge(s) will not be included.

    • *RETURN FEE: FREE (we will email you a printable return label).

    Once we receive your item(s), our team of professionals will perform an inspection to ensure that the returned item(s) meet our ITEM CONDITION policy (see above) before any one of the two return options above are processed.

    *Please note that CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.


    If you are one of our International customers, please reach out to for further assistance. We would be more than happy to assist with an International Return request, but will require our International customers to be responsible for shipping any item(s) to our facility to begin the Return process. Currently, we do not have a way to email a printable return label for International addresses.

    We apologize for this inconvenience, but appreciate your understanding.

    *Please note that CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.



    Can you notify me when new products or special promotions are announced?

    Yes! Simply register with us by creating a Customer Account, and you will be eligible to receive email updates on NEW products, sales, events and other special announcements!

    To create your Customer Account and start receiving these announcements, CLICK HERE!

    What is the Address Book and how do I use it?

    Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address...we'll hold on to it for you!

    Can you notify me when my size is back in stock?

    We sure can! Every product on our website has a "notify me" feature. In the event that a particular size or product is temporarily out of stock, a NOTIFY ME WHEN AVAILABLE link will appear on that product's details page. The link will be displayed in two situations;

    (1) If a particular size is unavailable for the item that you are interested in, a small NOTIFY ME WHEN AVAILABLE link will appear to the right of the size selection area of the page, and directly above the SIZE CHART link. If you do not see this "notify me" link on the page it means that all sizes for that item are readily available for you to order.

    (2) If any one of our products are temporarily out of stock in every size, a red button will appear at the top of the product's details page with the following text; "TEMPORARILY OUT OF STOCK/ NOTIFY ME WHEN AVAILABLE". If you see this button, it means that the item you are attempting to order is currently unavailable. You will also notice the the ADD TO CART button will disappear as well.

    Click any one of these links/buttons to receive a ONE TIME ONLY email notification that will be generated once your size has been restocked. When you click the link, a window will appear and ask for your email address, along with the size that you are interested in. Once we replenish our inventory, an automated email will be sent to the address that was entered on the day you requested the notification.

    I used the "notify me" feature, but waited too long to order. Now what?

    If you received the ONE TIME ONLY email notification that your size had been restocked, but waited too long to order and now your size is out of stock again, simply repeat the "notify me" process (and be quick next time)! The automated email notification is a ONE TIME ONLY feature, and will only send you a notification once the stock has been adjusted. If we replenish the stock, and you wait too long to order, you will need to request another notification by clicking the link again.

    What is your privacy policy?

    We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.

    For more details on our privacy policy, CLICK HERE.

    Is my personal and credit card information safe on your website?

    Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

    customer care


    COVID-19 Announcement

    As you may already know, the COVID-19 pandemic has disrupted what we all knew previously to be our normal way of life. Much like you, we have also had to make adjustments here on our end to accommodate this change. We have been working around the clock to implement safeguards within our distribution center, and are pleased to say that we are confident in the steps that we have taken to keep our family of staff safe and healthy.

    We ask that you please be patient with us during this unprecedented time, as we work tirelessly to ship all orders just as quickly (and safely) as we can. Delays should be expected for all orders placed. Please rest assured that we are doing everything we can to get your order shipped as quickly as possible. We appreciate your understanding, and will continue to serve you in the best way we can!